Refund policy
**Returns and Refunds Policy:**
We value your patronage and aim to ensure your satisfaction with our products. Please familiarize yourself with our terms and conditions for returns and refunds below:
1. **Eligibility for Returns:**
- Returns are accepted within 14 days from the date of purchase. T&C’s Apply
- To qualify for a return, items must be unused, in the original packaging, and in the same condition as received.
2. **Exclusions:**
- Due to hygienic considerations, earrings cannot be returned unless the order arrives damaged or has a defect from our side.
- Customized or personalized items are non-returnable.
3. **Damaged or Defective Items:**
- Should your order arrive damaged or exhibit a manufacturing defect, please contact us within 7 days of receiving the item.
- In such cases, a voucher equivalent to the item's value will be issued as compensation.
4. **Refund Process:**
- Refunds will be provided in the form of a voucher redeemable on our platform.
- Shipping costs are non-refundable.
5. **Return Authorization:**
- Initiate a return by contacting our customer service team to obtain a return authorization.
- Clearly state the reason for the return and provide any necessary documentation, such as photos of damaged items.
6. **Return Shipping:**
- Customers are responsible for return shipping costs, unless the return is due to our error.
- It is advisable to use a trackable shipping service for the return.
7. **Refund Timeline:**
- Once your return is received and inspected, we will inform you of the approval or rejection of your voucher.
- Approved vouchers will be issued promptly, and you will receive details on redemption.
8. **Contact Information:**
- For any inquiries regarding returns and refunds, please reach out to our customer service team at [customer-service@email.com] or [phone number].
By making a purchase on our platform, you acknowledge and accept the terms outlined in this Returns and Refunds Policy. We appreciate your understanding and cooperation.
We value your patronage and aim to ensure your satisfaction with our products. Please familiarize yourself with our terms and conditions for returns and refunds below:
1. **Eligibility for Returns:**
- Returns are accepted within 14 days from the date of purchase. T&C’s Apply
- To qualify for a return, items must be unused, in the original packaging, and in the same condition as received.
2. **Exclusions:**
- Due to hygienic considerations, earrings cannot be returned unless the order arrives damaged or has a defect from our side.
- Customized or personalized items are non-returnable.
3. **Damaged or Defective Items:**
- Should your order arrive damaged or exhibit a manufacturing defect, please contact us within 7 days of receiving the item.
- In such cases, a voucher equivalent to the item's value will be issued as compensation.
4. **Refund Process:**
- Refunds will be provided in the form of a voucher redeemable on our platform.
- Shipping costs are non-refundable.
5. **Return Authorization:**
- Initiate a return by contacting our customer service team to obtain a return authorization.
- Clearly state the reason for the return and provide any necessary documentation, such as photos of damaged items.
6. **Return Shipping:**
- Customers are responsible for return shipping costs, unless the return is due to our error.
- It is advisable to use a trackable shipping service for the return.
7. **Refund Timeline:**
- Once your return is received and inspected, we will inform you of the approval or rejection of your voucher.
- Approved vouchers will be issued promptly, and you will receive details on redemption.
8. **Contact Information:**
- For any inquiries regarding returns and refunds, please reach out to our customer service team at [customer-service@email.com] or [phone number].
By making a purchase on our platform, you acknowledge and accept the terms outlined in this Returns and Refunds Policy. We appreciate your understanding and cooperation.